The below given format is a highly recommended way to file a question on Media SDK Forum page. This gives support team a better idea of the issue which often results into a quicker turn around time.
Please give all this information -
Processor #:
Driver Version:
Operating System:
Media SDK System Analyzer: This will give above three information and more about the system related capabilities
Quick Reproducer Code:
Concise Description of the Issue:
Input File:
Tracer log(if required):
You can find the details of the all the above suggested points in this article - Suggested Format for Forum Questions for Quicker Turnaround that how to get these details and why they are relevant for the support and development team to look into any issue.